Quality Jewelry

Our manufacturer partners are caring a lot when designing your jewelry. Numerous controls are being made to make sure the final piece of jewelry is of the highest quality.

It is only because we trust so much our manufacturers that we are able to offer a one year garanty on all our jewelry.

Your satisfaction is our priority.

The ISADY jewelry you buy on our website www.bijoux-isady.com can be sent back if their is a manufacturor problem with it. A returned piece of jewelry can only be replaced by an identical one. If it is not in stock anymore, we will propose a replacement item of your choice. In case the replacement item has a bigger value than the one returned, you will be charged the difference.

The 1-year Garanty does not cover the normal use in time and natural use of the jewelry. Small imperfections in silver jewelry as well as marks in the stones used are completely normal and cannot be considered as defaults. They are the garanty of the unicity of your piece of jewelry and of its fabrication.

 

Garantying a buy which corresponds to your personnality !

ISADY jewelry bought on the website www.bijoux-isady.com can be returned for exchange or reimbursement within 7 days of their delivery.

If you are not 100% satisfied with your order, contact us immediately. Send us back your order with the order form. It is compulsory to send the item back in its original packaging, with a 5 euros payment (transfer, Paypal, cash, French cheque) to cover for the exchange fees if you are asking for one. If the item has to be exchanged for a more expensive piece of jewelry, you will be charged the exchange fees + the difference between both items prices.

It is highly appreciated that you indicate the reason for your return. This will help us improve our services.

We will let you know every step of the way from receiving your return to the processing, shipping or reimbursement of your order.

Caution: Customized jewelry or tailor-made items cannot be returned nor exchanged.

 

How to return an item to us ?

  • Get your return number : you need to log into your client account and to select your order. Check the box corresponding to the item you wish to return and click on "generate a return". You can also leave us a note in the "notes" section.
  • Get your return ready with your item in its original packaging or in adapted packaging (do not use paper envelopes)
  • Write down your return number in clear on the outside of the package.
  • Send the package to :
    Isady - Sarl LAHOLI
    13 rue Arago
    66300 Thuir
    France
  • Avoid postal issues by shipping your package with a tracking number.